Refund policy

We want paying for Mimic to feel safe. Here is when you can get your money back.

Credit top-ups

Full refund within 7 days of buying, as long as you haven't used any credits since.

Monthly plans (Starter, Pro, Studio)

• Full refund of your latest monthly payment within 7 days of it, as long as you haven't used any credits since.
• After 7 days, or once you've used credits, that month isn't refunded.
• You can cancel any time from Manage plan on the pricing page. Cancelling stops future payments; your plan and credits keep working until the end of the month you paid for.

Own AI plan

Full refund within 7 days of your first payment. Later monthly payments aren't refunded, so cancel before your renewal date if you don't want the next month.

Problems on our side

• If you were charged twice, or for something you didn't buy, we refund it in full.
• If a build fails or comes back broken because of a problem on our side, tell us and we'll give the credits back.

Free credits

The free credits you get when you sign up can't be exchanged for money.

How to ask

To ask for a refund, email us at support@flodit.com, from your account's email address, with the date of the payment. Refunds go back to the way you paid, through Dodo Payments, and usually arrive within 5 to 10 working days. When a payment is refunded, the credits it added are taken out of your account.